DELIVERY AND RETURN

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Delivery

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Europe shipping only.
The fees depend on the weight of the parcel.
If you changed your mind you’ve got 14 days to return the parcel.
We send your order under 3 working days by royal mail, if you need a quicker delivery or a delivery outside Europe,
please contact us at secondclosetlondon@gmail.com
The delivery times may vary depending on where is your delivery address.
In England, the average delivery time is 5 days
In Europe, the average delivery time is between 5 to 10 days.
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An order made with love
Each order is very important to us. We are trying to send every parcel within 3 days.
 
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Return policy

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You can return your product within 14 days after you receive your order. No commission will be applied, only the delivery fees.
IMPORTANT :  The tag must be attached and intact
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1. You state the reason for returning the item by email secondclosetlondon@gmail.com
2.  Send the parcel – using the same packaging (if possible), with the packing slip - at your charge - at the following address: Second closet Ltd, 50 Burnthwaite road SW6 5BE, London, UK
You must use a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
3. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Refund Policy

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We will process you refund using the same payment method
you used to pay for your order.
It should reach your account within 30 days
after we received your parcel back.
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The shipping costs are non-refundable.
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If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
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Items Conditions

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New

A brand-new, unused and undamaged item. An item in new condition with no wear. 

Excellent condition

An item in excellent, new condition with no wear. It means the item has been inspected, cleaned and repaired to full working order and is in excellent condition

Good condition

 The product has been inspected, cleaned and repaired and is in good condition. This item may be a floor model or an item that has been wear a few time. 

Wear and tear 

An item that has been previously used. The item may have some signs of cosmetic wear but is fully operational and functions as intended. The item has been inspected, cleaned and repaired to full working order. 

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We hope you’ll love your new purchases !